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FAQs
A little clarity before their visit.
Answers about bookings, boarding, daycare and grooming.
Bookings & first visits
Boarding & daycare
Grooming & styling
Bookings & first visits
How do I book?
Is my booking confirmed when I submit a request?
What do I need for a first visit?
How do I change a booking?
Boarding & daycare
How is a boarding day calculated?
What is the earliest drop-off and latest collection time?
What happens if I collect my dog late?
What is the difference between half-day and full-day daycare?
What should I bring?
Can you accommodate extra care needs?
How many dogs do you board?
How do payments, public holidays and transport work?
Grooming & styling
How are grooming prices calculated?
When can my puppy have their first groom?
How should I choose a clip length?
Can I request a particular grooming style?
Can my dog have a haircut without a bath?
How long does a bath and blow-dry, face trim and full-body clip take?
Why is there an extra charge for dematting?
Can I see Winnie’s grooming work?
Request a booking ↗
Still have questions? Contact Winnie.
FAQs | B & Q Dog Care